Question 7-12. Read the following passage and choose the correct answer.
In recent years, business activities on e-commerce platforms have developed strongly. However, current legal regulations have not kept up with reality and have thus led to many consequences affecting consumer’s trust and rights in cyberspace.
It is undeniable that e-commerce helps consumers buy and sell faster, easier, and more conveniently, but it also poses many risks to consumers, such as the leak of personal information for online fraud, the purchase of fake or counterfeit goods, and the extension of time in processing complaints. The main forms of violation are related to the sale of goods online, with sellers using the brands’ official images and videos for advertising. However, the goods delivered to consumers are different or not as advertised, sometimes they have poor quality or have already been used. In these cases, asking for compensation from sellers is like looking for a needle in a haystack, because sellers don’t list the store with a specific address or phone number.
Việt Nam is predicted to become the fastest growing e-commerce market in ASEAN by 2026. Consumer rights protection online is placed as a focus amid the e-commerce boom. First, it is important to develop and complete regulations guiding the implementation of the Law on Protection of Consumer Rights, particularly in cyberspace. Moreover, it is also necessary to improve the consumers’ capacity to get their rights protected through communication activities. They will know how to protect themselves against fraudsters and scammers. The active participation of businesses is also needed as they are a more important subject in the consumer protection process. Enterprises must be aware of their roles in protecting consumer rights and ensuring consumers access safe and affordable products and services. Last but not least, functional agencies need to strengthen coordination in order to enhance inspection, examination, and detection efforts and promptly handle those who produce, trade, advertise, and distribute counterfeit or low-quality goods, while also promoting institutional improvements to better protect consumer rights.
(Adapted from www.nhandan.vn)